Welcome to our FAQ section! Here, we’ve gathered answers to some of the most common questions we receive. If you have any other questions or need further assistance, please don’t hesitate to contact us.
1. What is Haus of Pioli’s return policy?
We offer a straightforward return policy for items in their original condition. You can return items within 7 days of receipt for a refund or exchange. Custom or personalized items are not eligible for return unless defective or damaged. For more details, please see our Return & Refunds Policy.
2. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your shipment through [Carrier’s Website] or contact us for assistance.
3. What are the shipping costs and delivery times?
Shipping costs are calculated based on the weight, dimensions of your order, and delivery location. You can see the shipping cost and delivery options at checkout. Delivery times vary depending on the shipping method chosen and your location. For more details, please visit our Shipping Information page.
4. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping options and costs will be displayed at checkout. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
5. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible. Address changes can only be made before your order is processed or shipped. Once the order is in transit, we are unable to make changes.
6. How do I use a discount code?
To use a discount code, enter the code at checkout in the designated “Promo Code” field. The discount will be applied to your order total before you complete your purchase. If you encounter any issues, please contact our customer service team for assistance.
7. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal. Payment details are securely processed through our payment gateway.
8. How do I know if an item is in stock?
Product availability is displayed on each product page. If an item is out of stock, you can sign up for notifications to be alerted when it becomes available again. For any questions about product availability, please contact us.
9. What should I do if I received a defective or damageditem?
If you receive a defective or damaged item, please contact our customer service team at hausofpioli@gmail.com and phone 787-446-4337 within 7 days of receipt. Provide your order number and photographic evidence of the issue. We will arrange for a replacement or a full refund at no additional cost to you.
10. How can I contact customer service?
You can reach our customer service team by email at hausofpioli@gmail.com or by phone at 787-446-4337. Our team is available 2-3 days assist you with any questions or concerns.