Shipping Policy

Shipping Policy

At Haus of Pioli, we are committed to delivering your orders promptly and efficiently. Below is our shipping information to help you understand our shipping policies, costs, and delivery times.

1. Shipping Methods and Costs

Shipping Methods
  • We offer a range of shipping options to accommodate your needs, including standard, expedited, and express shipping. Available options and delivery times will be displayed at checkout.
Shipping Costs
  • Shipping costs are calculated based on the weight and dimensions of your order, as well as the delivery location. Shipping charges will be displayed during the checkout process before you confirm your purchase.
Free Shipping
  • We offer free standard shipping on orders over $100 within Puerto Rico/United State. Free shipping promotions are subject to change and may have specific terms and conditions.

2. Processing Time

Order Processing
  • Orders are typically processed within 1-2 business days of receipt. Business days are Monday through Friday, excluding holidays.
Order Confirmation
  • Once your order is processed, you will receive a confirmation email with tracking information.

3. Delivery Time

Estimated Delivery Time
  • Delivery times vary based on the shipping method chosen and the destination. Estimated delivery times are provided during checkout and in your order confirmation email.
Delays
  • While we strive to ensure timely delivery, please note that delivery times are estimates and may be affected by factors beyond our control, such as weather conditions or carrier delays.

4. Shipping Address

Address Accuracy
  • Please ensure that your shipping address is accurate and complete. We are not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.
Address Changes
  • If you need to change your shipping address, please contact us as soon as possible. Address changes can only be made before your order is processed or shipped.

5. Tracking Your Order

Tracking Information
  • Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
Tracking Status
  • If you have any questions about your shipment or need assistance with tracking, please contact our customer service team.

6. International Shipping

Availability
  • We offer international shipping to select countries. Shipping options and costs for international orders will be displayed at checkout.
Customs Duties and Taxes
  • International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the recipient and are not included in the shipping cost.
Delivery Times
  • International delivery times vary depending on the destination and shipping method. Please allow additional time for international orders to clear customs

7. Contact Us

If you have any questions or concerns about shipping, please contact us at:

Thank you for choosing Haus of Pioli. We appreciate your business and are dedicated to providing you with a seamless shipping experience!

 

Effective Date: 5 Sept 2024